Technical Support Channels
A 1–Hour Support Ticket Response Time Guarantee
We provide a 60 min response guarantee for every trouble ticket or e–mail that you send to the customer care staff. We will rapidly answer all the general enquiries and forward right away the case to our admins if additional assistance is needed. If you take advantage of the Admin Services package, we’ll execute any of the included server administration services at a time that has been agreed upon earlier.
A Premium Help Desk Support Service
Should you require assistance with the Control Panel or with any of the applications that we have preinstalled on the dedicated web hosting server on your behalf, do not hesitate to get in touch with the tech support team at any moment through the ticketing system. What’s more, if you require help administering your dedicated server, you can order our Admin Services package, which includes Operating System updates every week, troubleshooting and software installation procedures, server monitoring and restarting services, data backup space, etc.
A User–Friendly Help Area
Each Linux dedicated servers hosting package is equipped with our charge–free Control Panel, which boasts an elaborate knowledge base plus a collection of instructional video tutorials. Whenever you need help with the Control Panel, just click the Help or Videos buttons situated in the upper right corner.